At PoolBlu we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product.
Please review our return policy below:
1. Eligibility for Returns:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Some products may not be eligible for return due to manufacturer restrictions. Please check the product description for details.
2. Initiation of Return:
- To initiate a return, please contact our customer service team within 5 days of receiving your order. You can reach us via arno@poolblu.co.za.
- Please provide your order number and details of the item(s) you wish to return.
3. Return Process:
- Once your return request is approved, we will provide you with a return shipping address.
- Please securely package the item(s) and ship them back to us within 5 days of receiving return authorization.
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
4. Refund or Exchange:
- Upon receiving your returned item(s) and inspecting them, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges are subject to product availability. If the requested exchange item is not available, a refund will be processed instead.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- Please provide photos of the damaged or defective item(s) to expedite the process.
6. Restocking Fee:
- A restocking fee may apply to certain returns, especially for large or high-value items. This fee will be deducted from your refund.
7. Final Sale Items:
- Items marked as “final sale” are not eligible for return or exchange unless they are defective or damaged upon receipt.
8. Policy Updates:
- We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
- By making a purchase from poolblu.co.za, you acknowledge and agree to abide by this return policy.
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. Your satisfaction is our top priority!
PoolBlu | Swimming Pool Maintenance Services & Supplies